noCV
DESK-103 · Make the queue dependable

Stop a late search response replacing the current queue

Practice briefBugIntermediate

On a slow connection, searching DL-42 and immediately clearing the field sometimes repopulates the screen with DL-42 results. Make response ownership follow the active query.

Focused work estimate
1h 45m + prerequisites
Priority in the scenario
High
Engineering practice
Async state · Race conditions · Testing

Estimated field mix

  • Frontend100%

Field percentages are editorial estimates of the ticket's engineering focus. They total 100%; they are not measured time, proficiency scores, or ownership evidence.

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Project context

The fictional Alder support team handles billing and delivery conversations in a browser console. Agents keep several tickets open, share filtered queues, and work through unreliable office Wi-Fi. The API contract returns ticket revisions and cursor-based pages; work stays within the console and its test adapter.

Setup prerequisites

  • A ticket-list and reply API contract to implement or stub
  • Synthetic conversations across two organizations with revision conflicts

Preceding work

Complete these dependencies, or supply their agreed outputs before taking this ticket.

Acceptance criteria

  • Only a response for the active query updates rows, counts, or errors.
  • Changing filters abandons the previous page cursor.
  • Unmounting the queue prevents late responses from changing visible state.

Implementation constraints

  • Guard against adapters that resolve after cancellation.

Verification to include

  • Resolve two requests in reverse order and confirm the last selection wins.
  • Reject a superseded request after the current one succeeds; no stale error appears.

Deliverables

  • Query ownership fix and deterministic out-of-order response test

Rollout and recovery

Canary with the support pilot; revert the coordinator if current-query results stop loading.

Value of the work

For the engineer: Practice state ownership, asynchronous races, accessible interaction, and recovery in bounded changes.

For the team: Inspect how an engineer protects agent work and handles failures that interrupt support operations.

Evidence boundaries

Outcome Evidence: Tests, patches, and runbooks are requested deliverables. They become Outcome Evidence only through a qualified Mission and immutable Evidence IDs.

Ownership Evidence: Independent adaptation must be observed under a declared verification policy and cite immutable Evidence IDs. Completing a planning ticket establishes no Ownership Evidence.