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SYNC-109 · Recover and operate

Surface a stale connector without logging vendor payloads

Practice briefTaskIntermediate

A connector has not completed a refresh for six hours, yet its status is green because the last HTTP request succeeded. Define freshness from completed ingestion checkpoints.

Focused work estimate
1h 45m + prerequisites
Priority in the scenario
Medium
Engineering practice
Observability · Freshness semantics · Secret handling

Estimated field mix

  • Site reliability50%
  • Integrations50%

Field percentages are editorial estimates of the ticket's engineering focus. They total 100%; they are not measured time, proficiency scores, or ownership evidence.

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Project context

A fictional retailer receives stock from two vendor warehouses. The vendor API paginates snapshots and emits change events, but retries and deleted products have caused unexplained stock drift. Work against a local vendor simulator.

Setup prerequisites

  • Create a local vendor API simulator with cursor pages and stock events.
  • Use synthetic tenants, SKUs, and warehouse records; no vendor account is required.

Preceding work

Complete these dependencies, or supply their agreed outputs before taking this ticket.

Acceptance criteria

  • Status exposes last complete snapshot, latest accepted event, current attempt, and safe failure category separately.
  • A configured freshness threshold marks stale data without claiming the connector is healthy from HTTP success alone.
  • Metrics and logs exclude tokens, raw payloads, and customer-specific product descriptions.

Implementation constraints

  • Use UTC and an injected clock for freshness.
  • Keep metrics cardinality bounded; item IDs belong in scoped diagnostics.

Verification to include

  • Advance the clock past the threshold after a partial refresh and verify stale status.
  • Cause a vendor error containing a token marker and confirm it is absent from all normal diagnostics.

Deliverables

  • Connector health projection and safe diagnostic tests

Rollout and recovery

Publish status before enabling notifications; reset health only after a complete qualifying ingestion checkpoint.

Value of the work

For the engineer: Practice external contracts, cursor recovery, mapping conflicts, and reconciliation under partial failure.

For the team: Inspect whether integration changes protect inventory correctness and give operators a clear recovery path.

Evidence boundaries

Outcome Evidence: Tests, patches, and runbooks are requested deliverables. They become Outcome Evidence only through a qualified Mission and immutable Evidence IDs.

Ownership Evidence: Independent adaptation must be observed under a declared verification policy and cite immutable Evidence IDs. Completing a planning ticket establishes no Ownership Evidence.