Report partial bulk-close results per ticket
Closing 25 conversations returns 22 successes, two permission denials, and one revision conflict. Today a green toast appears and every selected row disappears.
- Focused work estimate
- 2h 45m + prerequisites
- Priority in the scenario
- Medium
- Engineering practice
- Batch operations · Authorization UX · Error recovery
Estimated field mix
- Frontend80%
- API design20%
Field percentages are editorial estimates of the ticket's engineering focus. They total 100%; they are not measured time, proficiency scores, or ownership evidence.
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Project context
The fictional Alder support team handles billing and delivery conversations in a browser console. Agents keep several tickets open, share filtered queues, and work through unreliable office Wi-Fi. The API contract returns ticket revisions and cursor-based pages; work stays within the console and its test adapter.
Setup prerequisites
- A ticket-list and reply API contract to implement or stub
- Synthetic conversations across two organizations with revision conflicts
Preceding work
Complete these dependencies, or supply their agreed outputs before taking this ticket.
Acceptance criteria
- Successful IDs leave the queue only if its filter excludes closed work.
- Denied and conflicting tickets remain selected with individual reasons.
- Retry targets retryable failures without replaying confirmed closes.
Implementation constraints
- Interpret the result per ID; a successful HTTP status does not mean every item succeeded.
Verification to include
- Run mixed outcomes and compare row visibility and selection with each result.
- Inspect retry IDs; denied and already closed items are excluded.
Deliverables
- Bulk result summary and mixed-outcome integration test
Rollout and recovery
Limit the first release to 25 tickets; disable bulk close while retaining individual close on regression.
Value of the work
For the engineer: Practice state ownership, asynchronous races, accessible interaction, and recovery in bounded changes.
For the team: Inspect how an engineer protects agent work and handles failures that interrupt support operations.
Evidence boundaries
Outcome Evidence: Tests, patches, and runbooks are requested deliverables. They become Outcome Evidence only through a qualified Mission and immutable Evidence IDs.
Ownership Evidence: Independent adaptation must be observed under a declared verification policy and cite immutable Evidence IDs. Completing a planning ticket establishes no Ownership Evidence.